1) The entrepreneur I chose is my friend Alfredo Ramirez, a student at UF, who started his own business a few years ago. I thought it would be cool to have someone my age and living a similar lifestyle to show that anyone can be an entrepreneur at any age or time in their life. He is the founder of ALRAS academics, a tutoring service aimed primarily at high school students. The company also provides help with essays and papers. I conducted the interview over the phone because he is out of town for vacation, so i do not have a recording but i will provide the transcript below.
- Who do you think your target customers are? Did your view change after some time?
- "My customers are both high school students and their parents and college students. I originally focused on reaching the high school students themselves through my brother and other connections from my old high school but realized that I needed to target the parents as well who ultimately pay for and overlook the work that I do. I began to target college students recently after expanding my services to include help with research papers, etc."
- What are your customers unmet needs and how do you address these?
- "Their unmet needs are simply that they need help with a certain subject or help passing standardized tests like the SAT or ACT. I try to provide the best tutoring by hiring more than capable tutors and tailoring my services to each student's individual needs."
- Where did/do you acquire your customers? Are they all referrals? Did they find out through your website or social media?
- "Most of my customers come to me as referrals by parents and students. That is how i started, I spoke to parents from the water polo and swimming teams that i use to be part of and used my brother who's in high school as my scout. I have had some come to me after seeing my website or a post on social media but more than 80% of them are referrals."
- What are your customer's demographics?
- "Like i said, most are high school students ages 14-18. But i also have some middle school students and college students looking for extra help with editing papers and such. I focused on my home town of Miami so a lot of them are cuban or hispanic and have had experiences similar to mine in terms of academic stress. My old high school was difficult and demanding."
- What kinds of media do your customers consume? How do you reach them?
- "Being that they are high school and college students, they consume a lot of social media like facebook, twitter, instagram, and snapchat. I assume a lot of them read online newspapers like me and watch a significant amount of TV or netflix."
2) I used my sister who is in high school in Miami to find target customers. They are the right age and go to a private school that is both difficult and demanding. They are all under the stress that comes with taking AP classes and applying to college. The questions I asked were:
- What do you consider to be your academic needs as a high school student who will apply to college soon and needs to balance academics with extracurricular activities?
- Have you ever used a tutor? Would you be willing to accept help from someone who has been in your same shoes before?
- If you were to look for a tutor, where would you look? Online? On facebook? Or would you rather ask a friend or teacher?
- What kinds of media do you consume on a daily basis? Social Media? TV? Radio?
- Has anything bothered you about a tutor in the past? For example: were they too old and could not relate well to you?
3) I think Alfredo did well to anticipate his customers needs and made sure to tailor his services accordingly, considering his twenty percent are mainly high school students. The customers I interviewed all agreed that school can be demanding and prioritizing work was the biggest need. All of them have used tutors, some with good results while the others did not really benefit from it. The only thing that i could tell him would be to make sure to stay up to date with the material and makes sure his tutors have knowledge of the student's teacher and what he/she is looking for in their students. The interviewees mentioned that some of their tutors did not teach like their teacher wanted them to learn and therefore was not as useful.
